We offer Services in 9 key areas of the organization.
Leadership & Management
Business Operations
Human Resources
Brand Platform
Marketing
Sales & Relationships
Customer Service
Finance & Accounting
Information Technology
Leadership & Management
It’s critical to have excellent leadership and management skills that guide successful organizations and strategic initiatives. True leaders encourage team members in both their individual contributions and demonstrate the ability to enable high performing, empowered teams. Dynamic leaders are able to address challenges and also maximize opportunities to achieve objectives. Key internal skills include: strategic planning, problem solving, motivating staff, delegation, and inspiration through actions. Outside the organization leaders have the ability to influence or direct public policy, represent the organization, and offer knowledge as a subject matter expert. Being a community representative and leader both inside and outside an organization adds significant value to the team.
Evergreen Revenue has the ability to identify, develop, and deliver programs to assist leaders and management. We also work directly with managers or organizational leaders that are seeking to improve individual skills, team performance, or company outcomes.
Business Operations
Business Operations is the core driver to produce an organization’s products or services. This encompasses the activities and tasks you use everyday to operate. Having efficient execution of business operations will produce consistent results and predictable outcomes for your team members and customers. Some results include increased profits, attainment of business objectives, successful teams, happy team members, and repeat customers. Your operations needs to define procedures and integrate decision criteria with empowered staff that drive business outcomes. Leading operations will provide clear direction, encourage collaboration with cross-functional teams, and reduce or eliminate organizational bottlenecks. Target outcomes are achieved when organizations align individual contributions, with team goals, and business objectives. Team members should have the ability to resolve conflicts and address situations that have a negative impact on your customer’s experience. Having accountability and transparency in your organization will enable team members to demonstrate and deliver consistent results and best practices.
Evergreen Revenue has the ability to positively impact and improve your business operations. Our proven methods and programs will address challenges and support your operations, so you can focus on delivering more value for your customers.
Human Resources
Organizations are defined by the power of its people. Investing in your staff has the ability to make the most important impact on your organization. Your success is directly tied to the accomplishments of your team members. Human Resources is responsible for the advancement and growth of your staff. There are primary functions to administer benefits, define compensation, create incentive programs, implement a performance management system, and manage separations from the organization. This area of your organization is responsible for critical compliance with local, state, and federal employment requirements. In addition, a valued HR team offers a confidential communication channel for staff, facilitates conflict resolution, and manages staff relations. Another area HR should excel is managing wellness programs, creating an inclusive work environment, and providing support for substance or mental health needs. HR can also provide value by obtaining and utilizing best practices with data analytics, industry standards, and staff feedback.
Evergreen Revenue will assist you in enabling a solid human resource team or we can manage these functions for your organization. We have professional programs, configurable systems, and the ability to demonstrate a positive impact for your team members.
Brand Platform
A professional brand platform goes beyond your logo and taglines. This area of an organization enables sustained growth, with a specific focus and consistent attention. Investing in your brand platform will have a lasting impact on your success and defines the foundation for what your company is built upon. It’s your core identity. Measurements of a successful brand platform are directly tied to what customers say about your organization. It also includes, the value of your products & services, your customer experience, and how your organization is recognized within your industry. Proper branding will deliver consistent results for what your customers and community can expect from your organization. It will define why your company, your products or services, are better choices than your competitors. As you are distinguished from others, your unique value promise will gain attention, create opportunities, and deliver lasting results for your organization. Additionally a recognized brand will attract impactful team members and retain staff longer. The brand platform guides customer messaging, industry communications, marketing campaigns, sales interactions, and delivery of your organization’s promise.
Evergreen Revenue is ready to define and guide your image, your purpose, your passion. Our Brand Platform programs contain valuable tools and systems to elevate your brand’s impact and your organization’s success.
Marketing
Marketing is more than messaging, it’s managing every touch point your organization has with prospects, customers, your industry, and the community. Marketing develops leads, drives sales, supports your purpose, and creates opportunities for your organization. Managing your communications channels, identifying meaningful messages that connect with your target audiences, and ensuring your budgets produce target results; are critical to successful Marketing. Obtaining & analyzing data, conducting research, gaining valuable knowledge to guide your products or services will enable a successful marketing program. Utilizing tools, resources, and effective procedures, while maintaining relevant information systems, will increase the impact of your program. Knowledge management and key data can assist with decision making and evaluate how your marketing is delivering with defined performance metrics. Predicting outcomes, developing forecasts, and obtaining feedback are also critical components of successful marketing. Conducting competitive research, knowing how your products and services compare, understanding ways to win customer engagements and closing more deals add meaningful value to your team. Marketing should be able to drive all these functions in an organized and efficient manner.
Evergreen Revenue integrates masterful marketing programs to fit with your organization, your budget, and your team. We know how to improve campaign results or develop a program that does not exist today. We utilize online channels, intelligent platforms, direct sales, channel partners, events, branding, and word of mouth to produce target results.
Sales & Relationships
Direct sales, sales management, partnerships, channel relationships, and online platforms, all working together to achieve target goals. Successful revenue generating programs utilize a comprehensive approach to generate leads and close deals. There’s both an art and proven science integrated in a performance based sales program. Understanding your customer, identifying prospective buyers, effective qualification, meaningful messaging, education, and gathering relevant information to convert a customer are skills needed by sales professionals. Having a platform to record information, manage a pipeline, provide data analytics, and guide the sales process will enable your sales team success. Finding the right people for your team, providing sales training, encouraging growth, and managing performance are needed to run your program. Aligning all these resources creates consistent outcomes you can count on each month. Utilizing data and system knowledge will allow you to reduce your cost to close a customer. A sales program goes far beyond quotas and targets in which you are stretched to reach. Taking your program to the next level is both attainable and something your organization can build upon.
Evergreen Revenue can train your team, implement the tools, and develop a program to drive dependable results. Aligned with marketing, customer service, and business operations, the program will turn your sales efforts into a cohesive team. A true company effort to close deals and encourage repeat business.
Customer Service
Customer service is a critical business function with the potential to drive revenue and directly reflective your brand promise. Too often customer service does not deliver the desired experience your customers require. A focused effort with the right team and proper tools can deliver a positive experience for your customers. It’s more cost effective to foster repeat business and extend sales than it is to acquire new customers. Your support team should be aligned with your sales, marketing, branding, and business operation goals. Utilizing a multi-channel program can manage cost and provide a convenient way for customers to interact with your organization. If you don’t define your program with terms like proactive, competent, attentive, or skilled, your customers will notice. Having the ability to turn a customer problem into an opportunity will creating a positive impression and increase confidence in your brand.
Evergreen Revenue can work with you to develop or improve your in-house team, a virtual team, or integrate contracted support solutions. Phone, email, chat, or online self help, we can assist and develop a program that customers will remember. Our programs will move you to the next level of customer service performance.
Finance & Accounting
Managing with dependable numbers, supporting business decisions, ensuring adequate cash flow, and operational forecasting, are all possible with a professional finance & accounting program. Delivering business functions such as: bookkeeping, payroll, receivables, payables, taxes, financial analysis, and compliance, are the foundation of accounting services. Planning for capital requirements, leveraging debt, obtaining investments, securing funding, or managing investor relations create a finance program to support your business operations and growth objectives. Maintaining compliance standards, improving accuracy, reducing risk, implementing controls, and ensuring security you can trust complete the function of this role. You can add value to the team with employee ownership programs, company wide incentive programs, increased investor confidence, and improving staff assurances, to support your growth and daily operations. Working without these systems in place is similar to driving a car with your eyes closed. You can’t see where you are going, your unable to avoid curves in the road, and then you find out you are off track, when it’s too late.
Evergreen Revenue offers programs that fit with your organization. Managing with numbers and having the systems in place will move your organization forward with confidence. Our experts know how to implement systems and provide services to ensure your Finance & Accounting operations is adding value to your team.
Information Technology
Today’s organizations rely on technology to enable your team and support daily operations. Matching the proper technology to your business requirements takes a professional team with the experience to deliver. Phone systems, video platforms, document management, customer databases, marketing tools, sales management, content management, and desktop support are the building blocks of most organizations’ technology solutions. Aligning these solutions to your business operations and enabling your team to utilize the tools to support their daily responsibilities is when information technology starts to work for you. The process includes, a needs assessment, requirements documents, creating workflows, staff training, managing implementation, and monitoring the system to adjust as your business evolves. In addition to normal operations, your team should also prevent outages and safeguard your company & customer data. Security programs and operational protocols are needed to protect your team and your organization.
Evergreen Revenue has the ability to identify the solution that fits your organization and your budget. We work with you to develop solutions, provide training, and integration systems to support your operations. We offer both programs to develop an organization’s internal operations and also utilization of outsourced service providers.
The Evergreen Revenue System
With over 30 years of experience, we have developed a system for organizational excellence. The Evergreen Revenue System incorporates 9 key functional areas of an organization to ensure they are performing in support of your objectives. In addition, the system is designed to align each area ensuring they work together by integrating operating procedures, business tools, workflow, and training staff resources. The result is a cohesive system with defined roles, responsibilities, and objectives. The system is configurable, adaptable, dynamic, and designed to improve. Individuals will understand how their part fits with the larger team and how their team contributes to the organization’s defined objectives. Each component’s outcome is measurable and monitored to ensure the system is on track for success.
System Components
Leadership & Management
Business Operations
Human Resources
Brand Platform
Marketing
Sales & Relationships
Customer Service
Finance & Accounting
Information Technology
